Refund Policy

1. Why We Do Not Offer Refunds

All products and programmes offered by DebbieIgnites Innovations Ltd are digital in nature. Upon purchase, you are granted immediate or near-immediate access to digital content — including but not limited to live session links, workbooks, AI tools, community access, and replay recordings.

Because this content is delivered digitally and access is granted at the point of purchase, it is not possible to "return" the product in the way a physical item can be returned. The knowledge, frameworks, and materials provided have value from the moment they are accessed, and that value cannot be reversed.

This applies to all of our products including:

• The 5 Days to £5K: The Calling to Cashflow Challenge
• The VIP Build Lab upgrade
• Any digital workbooks, templates, or resources
• Any AI tools included with a programme
• Any community or membership access
• Any other digital product or programme offered by DebbieIgnites Innovations Ltd

2. What This Policy Applies To

This no-refund policy applies to all paid purchases made through our website, including:

• Challenge registrations (e.g. 5 Days to £5K)
• VIP upgrades (e.g. VIP Build Lab)
• Any standalone digital products or resources offered now or in the future

This policy does not apply to free registrations, as no payment is involved.

3. Your Legal Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14-day right to cancel distance contracts. However, this right does not apply to digital content where:

• The consumer has given express consent to the supply of digital content beginning before the end of the 14-day cancellation period, and
• The consumer has acknowledged that their right to cancel is lost once the supply has begun

By completing a purchase with DebbieIgnites Innovations Ltd, you expressly consent to your digital content being made available immediately and acknowledge that your statutory cancellation right is waived from that point. This is stated clearly in our Terms and Conditions and at the point of checkout.

4. Before You Purchase

We strongly encourage all prospective customers to review the following before completing a purchase:

• The full product or programme sales page, including all inclusions, session descriptions, and format details
• Our Terms and Conditions and this Refund Policy
• The FAQ section on the relevant sales page
• Any free content available from DebbieIgnites — including free workshops, videos, and social media content — to get a clear sense of Deborah's teaching style and approach before investing

5. If Something Goes Wrong

While we do not offer refunds, we are committed to ensuring that every customer can fully access and benefit from what they have purchased. If you experience any of the following, please contact us promptly:

• You did not receive your confirmation email — check your spam or promotions folder first, then email us
• You cannot access your content or community — we will investigate and resolve access issues as a priority
• You missed a live session — replay access is included for all challenge participants; details will be provided in your confirmation email
• You believe the product is materially different from how it was described — please contact us and we will review your concern

Our aim is for every participant to receive full value from their investment. We will always work with you in good faith to resolve genuine issues.

6. If We Cancel or Cannot Deliver

In the unlikely event that DebbieIgnites Innovations Ltd is required to cancel a programme entirely and is unable to offer a rescheduled alternative or equivalent access, affected customers will be entitled to a full refund of the amount paid.

If individual sessions within a programme are rescheduled or adjusted in format (for example, a live session is moved to a different date, or a recorded session is provided in place of a live one), this does not constitute a cancellation of the programme and no refund will be due, provided the overall value and content of the programme remains substantially as described.

We will notify you by email of any significant changes to a programme you have purchased as promptly as possible.

7. Chargebacks and Payment Disputes

By purchasing from DebbieIgnites Innovations Ltd, you agree to contact us directly at Support@DebbieIgnites.co.uk to resolve any concerns before initiating a chargeback or payment dispute with your bank or card provider.

Filing a chargeback without first contacting us is a breach of this policy and our Terms and Conditions. In the event of a chargeback, we reserve the right to:

• Provide full documentation of the transaction, the product delivered, and this policy to the relevant payment processor
• Revoke access to all digital content, programme materials, and community membership associated with the disputed purchase
• Pursue recovery of any disputed amounts through appropriate legal channels where applicable

We take payment integrity seriously and maintain detailed records of all purchases and content access.

8. Contact Us

If you have any questions about this Refund Policy before or after making a purchase, or if you believe there is a genuine issue with your order, please get in touch:

We are committed to responding fairly, promptly, and in good faith to every enquiry we receive.