Privacy Policy

1. Who We Are

DebbieIgnites Innovations Ltd is the data controller responsible for your personal data. We are a United Kingdom registered company operating the brand DebbieIgnites, which provides faith-based business education, digital products, workshops, and coaching programmes for faith-driven professionals and entrepreneurs.

Contact: Support@DebbieIgnites.co.uk

2. Data We Collect

We may collect and process the following categories of personal data about you:

Identity and Contact Data

• First name and last name
• Email address
• Phone number (where provided)

Transaction Data

• Details of products and programmes you have purchased
• Payment confirmation records (we do not store full card details — these are handled by our payment processor)

Technical Data

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring URLs
• Device type

Communications Data

• Messages or queries you send us via email or contact forms
• Your preferences for receiving marketing communications from us

3. How We Collect Your Data

We collect data through the following means:

• Registration forms — when you sign up for a free workshop, challenge, or programme
• Purchase checkout — when you buy a product or programme through our website
• Email communications — when you reply to or engage with our emails
• WhatsApp and messaging platforms — where you have opted in via our forms
• Cookies and tracking technologies — when you browse our website (see Section 9)
• Third-party platforms — where you interact with us on social media or advertising platforms such as Meta (Facebook and Instagram)

4. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:

• Contract performance — to deliver the products, programmes, and services you have purchased or registered for
• Legitimate interests — to improve our services, communicate relevant updates, and operate our business effectively, where these interests do not override your rights
• Consent — to send you marketing emails and WhatsApp messages; you can withdraw this consent at any time (see Section 8)
• Legal obligation — where we are required to retain or process data to comply with UK law

5. How We Use Your Data

We use your personal data for the following purposes:

• To process your registration or purchase and deliver access to your products or programmes
• To send you confirmation emails, access details, and relevant programme information
• To send you marketing emails about our workshops, programmes, and products — where you have given consent or where you are an existing customer and the content is relevant to your purchase
• To send WhatsApp messages and reminders where you have opted in
• To respond to queries or support requests you send us
• To improve our website, products, and marketing based on how our audience engages with them
• To run advertising campaigns on platforms such as Meta, where permitted
• To meet our legal and financial obligations

We will never sell your personal data to third parties.

6. Third Parties We Share Data With

We work with a small number of trusted third-party service providers to operate our business. These providers may process your data on our behalf and are required to handle it securely and only for the purpose we specify.

Systeme.io

Our website, checkout, and funnel pages are hosted on Systeme.io. When you make a purchase or register through our website, your data is processed through Systeme.io's platform. Please refer to Systeme.io's Privacy Policy for details of how they handle your data.

Serlzo

We use Serlzo for email marketing and WhatsApp automation. If you have opted in to receive communications from us, your name, email address, and phone number (where provided) will be stored and used within Serlzo to send those communications. Please refer to Serlzo's privacy policy for further information.

Meta (Facebook & Instagram)

We run advertising campaigns through Meta's platforms. If you have interacted with our adverts, Meta may share data with us in accordance with its own privacy policies and your privacy settings on those platforms.

Legal and Regulatory Authorities

We may disclose your data to regulatory bodies, law enforcement agencies, or other authorities where required to do so by law.

7. How Long We Keep Your Data

We retain your personal data for as long as is necessary for the purposes set out in this policy, and in line with our legal obligations:

• Customer and transaction records — retained for a minimum of six years following your last purchase, in line with UK tax and financial record-keeping requirements
• Marketing data — retained until you unsubscribe or withdraw consent, after which we will remove you from active marketing lists promptly
• Support and communications — retained for up to two years from the date of the last communication
• Technical and analytics data — retained in line with the policies of the platforms through which it is collected

When your data is no longer required, we will securely delete or anonymise it.

8. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at Support@DebbieIgnites.co.uk. We will respond within one calendar month of receiving your request.

• Right of access — you have the right to request a copy of the personal data we hold about you
• Right to rectification — you have the right to request that we correct any inaccurate or incomplete data we hold about you
• Right to erasure — you have the right to request that we delete your personal data, subject to certain legal exceptions
• Right to restrict processing — you have the right to ask us to limit how we use your data in certain circumstances
• Right to data portability — you have the right to request that we transfer your data to you or to another organisation, in a structured, commonly used format
• Right to object — you have the right to object to us processing your data for direct marketing purposes; we will stop immediately upon receipt of your objection
• Right to withdraw consent — where we process your data based on your consent, you may withdraw that consent at any time by clicking "unsubscribe" in any of our emails or by contacting us directly. Withdrawal does not affect the lawfulness of processing carried out before withdrawal

9. Cookies

Our website uses cookies — small text files placed on your device — to help us understand how visitors use our site and to improve your experience. Cookies may also be placed by third-party services such as Systeme.io and Meta.

The types of cookies we use include:

• Essential cookies — necessary for the website to function, such as session management and checkout processing
• Analytics cookies — used to understand how visitors interact with our pages, so we can improve them
• Marketing cookies — used to track the effectiveness of our advertising campaigns on platforms such as Meta

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described above.

10. International Data Transfers

Some of the third-party service providers we use may store or process your data outside the United Kingdom. Where this is the case, we ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR — for example, through the use of standard contractual clauses approved by the UK Information Commissioner's Office (ICO), or transfers to countries deemed to provide an adequate level of data protection.

11. Children's Privacy

Our products and services are intended for adults aged 18 and over. We do not knowingly collect or process personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at Support@DebbieIgnites.co.uk and we will delete the data promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Where changes are material, we will take reasonable steps to notify you — for example, by sending an email to registered customers.

13. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have a concern about how we have handled your data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection supervisory authority:

• Website: ico.org.uk
• Helpline: 0303 123 1113